I believe Cross River Bank can be involved most commonly if one originally chose the "up to 5 days early" refund offer. Nothing account specific can be handled in this user community forum.
If you're using Free Edition as shown in the tag underneath your question, you probably won't be able to get free phone support, but you can directly message a TurboTax support agent if you use one of these social media:
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
If you end up not getting help, you can contact the liaison in the office of the president of Intuit for assistance.
The contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
