If you need a replacement card, please contact Turbo Prepaid Visa customer service by clicking here.
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If this is needed to get a direct deposit of the 2020 refund and not to access old refunds or stimulus money that may still be on the old card then when you get to the FILE tab you can choose to use the refund processing service again (for an extra $45+ fee) to get the refund on a new debit card.
OR you can get a prepaid debit card for $5 at almost any store to use for the direct deposit ... just make sure you register the card as directed. If you need to pay the TT fees you can put enough on this new card to pay the TT fees.
If you qualify you can use one of the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :
For Filing Season 2021, you must make $72,000 or below to use one of the 10 IRS Free File partner offers.
If you choose the TT option then you can log in with your same user ID and agree to switch to the FREE FILE option then your progress will be preserved.