I haven't received my refund from YOU. I paid with my fed refund. Per IRS, my refund was lowered & is being held by YOUR bank. When am I going to get my money from you?

lynne062468 · ‎May 16, 2022

xmasbaby0 · ‎May 16, 2022

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

SweetieJean · ‎May 17, 2022

As indicated, TT never sees your refund. The bank is an independent, third party one that TT and many other tax software companies use to handle Pay with Refund. It is not owned by TT or Intuit.

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I haven't received my refund from YOU. I paid with my fed refund. Per IRS, my refund was lowered & is being held by YOUR bank. When am I going to get my money from you?