I haven’t received my card

[Woodfork97]

I ordered my card on February 15 2000 and haven’t received it yet

[JeanneLO]

@stacey-r19 and Woodfork97

You can visit TurboDebitCard.com or call toll-free at (888) 285-4169 for a replacement card.

Follow these steps to request a replacement card if you call:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...