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I haven't received a prepaid card. I contacted Green Dot and my refund has been deposited into their bank so when will I have access to my money?

 
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4 Replies
KatrinaLO
Intuit Alumni

I haven't received a prepaid card. I contacted Green Dot and my refund has been deposited into their bank so when will I have access to my money?

Think your card’s taking an unusually long time to arrive? Please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

For more information on the Turbo Prepaid Visa Card, please see the FAQ below: https://ttlc.intuit.com/replies/6419975

Once you’ve signed up for a card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).

Activate your new card as soon as it arrives in the mail to start using it everywhere Visa debit is accepted in the U.S. It’ll only take a moment and we’ve included instructions with your card to make it a breeze.


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Jmichau
Returning Member

I haven't received a prepaid card. I contacted Green Dot and my refund has been deposited into their bank so when will I have access to my money?

I haven't gotten my card and the phone number is automated admin order to set up account for turbotax card you have to put the card number in

ChondelLO
Intuit Alumni

I haven't received a prepaid card. I contacted Green Dot and my refund has been deposited into their bank so when will I have access to my money?

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options. 

 

https://turbodebitcard.intuit.com/contact-us

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I haven't received a prepaid card. I contacted Green Dot and my refund has been deposited into their bank so when will I have access to my money?

Not helping.  I've been calling for 6 days. It says my card was returned.  But my money is on it.  I cant get a live person, in order to request a new card 

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