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IRS website for a the 5071C notice you received - https://www.irs.gov/individuals/understanding-your-5071c-notice
IRS Identity and Tax Return Verification Service website - https://www.irs.gov/identity-theft-fraud-scams/identity-and-tax-return-verification-service
If you truly not able to follow the website instructions, you can make an appointment with an IRS office to get verified in person.
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