I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?
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New Member

I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?

 
6 Replies
Level 15

I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?

So this IRS tool says the funds have been sent?

https://www.irs.gov/refunds

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.   But it usually doesn't take that long.

However, there may be another link in the chain that you can check in the meantime if you used the following service:

Did you have any TurboTax fees that you chose to pay out of the Federal refund?  If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest of the funds on to your bank (or card.)   If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company.

New Member

I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?

Thank you for the update. I used the TurboTax Method to pay fees as you described, can you please tell me how to check on the funds at the level of the intermediary company?
Level 15

I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?

You're welcome.  I left the info below.  Good luck.
Level 15

I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

 

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.  If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

 

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

 

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

 

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

New Member

I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?

I have the same issue. Please send me the login info for this bank where my money goes for turbotax payment please.

Level 15

I have not yet received deposit of my Tax returns in my bank account. The IRS website shows deposited. Please advice?


@mvelaz86 wrote:

I have the same issue. Please send me the login info for this bank where my money goes for turbotax payment please.


Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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