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marques
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I found out that my refund was deposited into my account on April 24th I used my intuit turbo tax prepaid Visa & it show a negative balance with no entries in the last 30days. what can I do?

 
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1 Reply

I found out that my refund was deposited into my account on April 24th I used my intuit turbo tax prepaid Visa & it show a negative balance with no entries in the last 30days. what can I do?

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169

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