1463656
You'll need to sign in or create an account to connect with an expert.
I assume (hopefully) that you are talking about a 2018 return you prepared last year.
You're probably not in the same account that you used last year for your 2018 online return. If you were in the same one, it should have recognized you and transferred your 2018 data into your 2019 return when you started it this year.
Do you see evidence that you prepared a 2018 return in that account when at the Tax Home you scroll down to the section "Your Tax Returns & Documents" expand it and choose tax year 2018?
If you can't find your 2018 return there, then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
Lydia5181
New Member
william-b-clay
New Member
lizy15
New Member
DennisK1986
Level 2
iqayyum68
New Member