First----are you in the same account? Maybe you have more than one account and are in the wrong one.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account Recovery
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
No one "filed" three weeks ago. Do you mean that three weeks ago you entered information to prepare your tax return? We cannot see your return, so we do not know what you were seeing then or what you are seeing now. But there have already been some updates to the software during those weeks, which may have affected what you are seeing. When you try to prepare your return before the software is fully ready, that can happen.
And.....the IRS is not accepting e-files until the end of January---they begin to accept/reject returns on January 29. So there is still time during which the software will update, forms will become available, and during which more tax documents you need might arrive.
Do not file a tax return without ALL of your income documents; you must include every 2023 W-2 on the same tax return. Employers have until the end of January to issue W-2’s. Wait until you have all of your W-2’s. Clients, schools, Social Security, healthcare.gov, banks, mortgage lenders, and other financial institutions may not have tax documents available until late January/early February. ALL of your tax documents must be entered on the same Form 1040; do not file unless you have entered everything.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
