I filed my taxes on 1/27/2020. Turbotax notified m...
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New Member

I filed my taxes on 1/27/2020. Turbotax notified me that the IRS accepted my taxes on 1/28/2020. The IRS has NO RECORD of my tax return. Turbotax won't help. Any advice?

 
3 Replies
Level 15

I filed my taxes on 1/27/2020. Turbotax notified me that the IRS accepted my taxes on 1/28/2020. The IRS has NO RECORD of my tax return. Turbotax won't help. Any advice?

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

New Member

I filed my taxes on 1/27/2020. Turbotax notified me that the IRS accepted my taxes on 1/28/2020. The IRS has NO RECORD of my tax return. Turbotax won't help. Any advice?

Thank you, but I saw this exact advice on another website and I tried 3 times this week. Every time I get to the last step I get an automated message saying "due to the nature of my call and high call volume we cannot help you today. Please try on the next business day".

Level 15

I filed my taxes on 1/27/2020. Turbotax notified me that the IRS accepted my taxes on 1/28/2020. The IRS has NO RECORD of my tax return. Turbotax won't help. Any advice?

@allieabate There is no other way to find out about a federal tax refund other than contacting the IRS or use a Taxpayer Advocate.

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