I filed my return but I can't find my pin#. In the past it received it when I filed.

[RobertM · Accepted solution]

Hello there,

I understand your having issues with finding your 5 digit e-filing pin. The IRS has discontinued the e-filing PIN option. To verify your identity for e-filing, you’ll need to use last year’s adjusted gross income (AGI).

(The old e-filing PIN isn’t the same thing as the Self Select PIN or the IP PIN.)

If you don’t have a prior year return, you have a few options.

You can:

    1. Order an online transcript of your return on the IRS Transcript site.

** Link for IRS Transcripts: https://www.irs.gov/individuals/get-transcript

   2. Order a printed transcript of your return on the IRS Transcript site that will be sent to you by mail to the last address on your last return. (If you’ve moved, file an 8822 to update your address which takes 4-6 weeks)
   3. Call the IRS on 800-829-1040 or make an appointment at a local IRS office.
   4.Print your return and send it in by mail if you’re still having trouble getting your adjusted gross income (AGI) from last year.

Note: If you didn’t file last year and you’re in TurboTax, just tell us that when we ask you. If you’ve already entered a number for your AGI, manually enter 0 instead.

I hope this was helpful, thanks again for being apart of the TurboTax Family!

[gangdalton]

I don't have an IP pin I called IRS and they could not give me an IP pin number I have to file manually. Everything is done in Turbo Tax. I have used Turbo Tax 8 years. Can I still file a manual return through Turbo Tax. what about State?

[xmasbaby0]

IDENTITY PIN

Per the  IRS:

Taxpayers who previously have been issued an Identity Protection PIN but lost it, must use the Get an IP PIN tool to retrieve their numbers. Taxpayers who have an IP PIN need to provide it when they file their return.

Where do I find my AGI?

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

Your 2019 tax return shows your 2019 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.

Form 1040        line 8b

If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Home for 2019

If entering the amount from your 2019 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS:  

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2019 AGI may not be in the system. 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

it is a good idea to use a mailing service that will track it like UPS or certified mail.  Then you will know the IRS received it.