Did you use TurboTax and efiled? If so, when you log into your online TurboTax account what does it show for the status of the 2023 return--does it say accepted, rejected, printed, started, or something else?
If your 2023 return was efiled and accepted, or if you printed and mailed the return, what is showing for the status of your 2023 Federal refund at the IRS "Where's My Refund" tool?
https://www.irs.gov/wheres-my-refund
If you need to phone the IRS, here's how:
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
