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I did not receive my tax return last year

 
3 Replies

I did not receive my tax return last year

I DID NOT RECEIVE MY REFUND FOR LAST YEAR

 

Do you know if your 2018 return was accepted?  What did your emails say after you filed?

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

Check your account for 2018.  If it says anything other than "accepted" your return was not filed.  Either it was rejected and you did not notice and/or follow up, or it was never filed at all.

If you chose to file by mail, you had to mail it yourself.  TurboTax does not mail it for you.

 

If it was not filed, then print, sign and mail it now.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

 

If it was filed and accepted, then you have to follow up with the IRS to see what happened.

 

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

If this is about your state refund then contact your state:

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Palligal8
New Member

I did not receive my tax return last year

I need help to resubmit my taxes for 2019. I waited for someone to return my call, after 2 hours I gave up, then someone called. I’m pretty sure the problem that occurred is that I filed accidentally as Single instead of head of household. How do I fix this problem? The IRS website shows my tax refund as still pending, but this needs to be resolved ASAP. 
Thank you, 

Angela Price

Irene2805
Expert Alumni

I did not receive my tax return last year

You will have to amend your 2019 return to change your filing status to Head of Household.

 

Please see the instructions contained in these TurboTax articles to amend your return: 

Use your Intuit Account to sign in to TurboTax.
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