I did not receive my 2020 refund

jeannelynestrell · ‎January 5, 2022

I submitted electronically on 3/16/2020. The "where's my refund" website no longer has my information, before it was showing refund being processed

JulieS · ‎January 5, 2022

At this point you really need to call the IRS to get an explanation.

Call 800-829-1954 and talk to an agent.

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Critter-3 · ‎January 5, 2022

That tool has been changed over to the 2021 tax year so you will no longer get updates on the 2020 return.

Check your account transcripts instead :

If it has been shown up to now on the refund site then you know the IRS has your return and they are working on it.

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

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