I completed my 2019 Federal return. I need to download a copy. The system says it is "Preparing your documents. This may take a few moments." But nothing happens. Why?

[Biffhead]

Please advise as to how I dan download my 2019 Federal return. How can this problem be solved?

[DoninGA]

If you have paid for the 2019 online edition with a credit card or have e-filed the federal tax return and it has been accepted by the IRS, then you should not have any problem accessing the 2019 return for downloading.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets