I cannot complete my taxes because the software is saying wrong routing number?

Forum|Forum|2 years ago
February 28, 2024
1 reply
1 view

Is anyone having problems with bank routing number?

TurboTax Online

JulieS

Level 15

Yes, occasionally someone says they are having a problem with their routing transit number. In most cases this is because they have the wrong number, or the number starts with a zero, which they have left off.

All US bank RTNs have nine digits. If your RTN has eight digits, try adding a zero to the front of it.

If your RTN has fewer than eight digits, or more than nine, contact you bank and ask for the RTN for direct deposits to your account type.

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rilgleAuthor

Level 2

Your answer is not genuine, I told you I have been using the software for over 15 years, the software put the EXACT same number in there every year so it cannot be the wrong number. Why every year people are waiting for updates for the same problem. I called the bank this morning and confirm the number and nothing has changed.

Thanks

Cynthiad66

Level 14

If you are using the TurboTax online editions

Sign off the account. Click on Sign Off at the bottom left corner of the online program screen.

Clear cache on your web browser. See this TurboTax support FAQ for clearing cache

Sign back onto your online account -TurboTax

See if the problem has been corrected. If not then change your web browser to one these that you are not using, Google Chrome, Mozilla Firefox or Microsoft Edge.

If that does not correct the problem then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support

@rilgle

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