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I bought a Turbo Tax download but my operating system is too old to use it. Can Turbo Tax give me access to an online version instead?

 
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I bought a Turbo Tax download but my operating system is too old to use it. Can Turbo Tax give me access to an online version instead?

You can use online, but you cannot pay using that license code.  The pricing is structured differently for online.   You will need to seek a refund for the CD/download and then pay for using online, according to the version of online that you use.

 

CD/DOWNLOAD REFUND   https://support.turbotax.intuit.com/forms/refund-request.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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