I applied for tax refund 20 weeks ago but still in process I'm currently following on irs2go, but it seems to be in process, what should I do? I can't talk to anyone

[serhat1717]

When I call on the phone, I can't talk to anyone, the robot answers and the phone hangs.

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[Affordabletaxes2021]

Setup an account with irs.gov to access your tax transcripts which may provide more information on the status.