How to undo an amendment that has been "printed"?

[tifalockhart]

Hello. So I thought I needed to do an amendment on my 2021 taxes and went all the way through to the "print" process (without actually printing anything), but then I realized I didn't need to amend at all. Regardless, I got to the snail mail section of the amendment but never actually printed anything.

HOWEVER, even when I cancelled the amendment (I have already followed all instructions on this page) my original return has still completely vanished from the 2021 tab of my taxes on the homepage. When I click to download the pdf now it shows me this amended return that I want to get rid of. It also says the status of my 2021 return is the amendment and "printed" rather than the old "accepted".

How do I get rid of this amendment completely from my account? Did TurboTax file the amendment somehow or am I okay to just disregard it? I'd prefer to have my actual 2021 return documents back in the 2021 tab. 

[Katina S]

Since you have followed the steps to unamend a return, try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding How to delete cookies! If that doesn't work, try using a different browser all together. 

If none of these steps resolve your issue, please contact us at customer support so we can further assist you.

[tifalockhart]

Yes, I did try deleting browser history - it is still coming up and showing only the amended return. I'm still able to FIND my 2021 return if I go into documents, but the default on the home page is showing this amended return that I didn't want. I don't think a different browser will work because it's even downloading the amended return when I ask for the PDF. But yes, I did try clearing cookies and cache.

The only reason I didn't want to contact customer service is because it looked like a phone call was the only option and as a huge introvert I absolutely hate dealing with things over the phone; not least of which because it keeps me tied to the phone for sometimes hours on hold for calls like this. Is there an email address I can reach out to instead? Thank you for your assistance!