How to fix error 70001

[kuehn]

when opening turbotax from a freshly booted up PC, am getting error 70001, saying "TurboTax is already running under anotehr usersaccount.  Switch users and run turbotax from the other user account to continue"     This is the only profile the software has ever been run under

[MichelleLO]

For assistance with Error Code 70001, please see the below TurboTax Help Article.
Error Code 70001 when using TurboTax Desktop

[kuehn]

That does not resolve the issue

Even with the firewall turned off receiving same error - internet connection is fine as well - please advise

[kuehn]

That does not resolve the issue

Even with the firewall turned off receiving same error - internet connection is fine as well - please advise

[MichelleLO]

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

[ellenposch]

I am still having issues with this. All the help articles take you to a generalized "Troubleshoot TurboTax Desktop for Windows issues" article. I have tried all the steps listed in this article and TurboTax is still not working. Unsure what to do or if I can be refunded. I have been using TurboTax for 5 years so it would unfortunate to switch but I think I will need to look into other options if the software does not open. 

Also if anyone has specific steps that they took to resolve this issue can they please share!

[ellenposch]

I was able to get TurboTax to open by uninstalling all versions of Miscroft Visual C++ and then using the Micosoft website to reinstall only the latest Visual C++ version. I also ran updates, unistalled TurboTax, restarted my computer, and then reinstalled and reopened TurboTax. This solution was only provided to me after calling technical support and does not appear anywhere else online. Hoping this saves some else 4-5 hours of trouble shooting.