You must be signed onto your online account and you must actually accessing the 2025 online tax return, either in the Wages & Income section or the Deductions & Credits section for the links on the left side of the online program screen to be active.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over
