How long does it take to get a refund check from TurboTax Money Back Guaranteed Policy? I got approval but no refund!

[gcw5]

I checked the turbotax refund status page at https://accounts.intuit.com/app/oirr/caseTrack and it shows that my case has been APPROVED however there is no date of when the refund check will be mailed out... I called Turbotax today and waited 20 minutes waiting for a rep named Abraham to figure out how the refund process works -- he told me we have to wait 6-8 weeks for refund check to be mailed which seems a very long time, almost like a rebate check offer! Anyways, in my situation a duplicate purchase/order was made by accident and so need for two Turbotax licenses. Anyone else still waiting for their refund check its been 3 weeks already....

[mesquitebean]

I don't think it will take that long.  When I had to do it a few years ago, as best as I remember I think it took about 3 weeks to get the product refund check, which was also for a duplicate purchase.   So hopefully yours will come soon, maybe this week.  I realize my experience is anecdotal.

[taxlady28]

Many of those refund checks get mailed in July.  Yours might come sooner but there is no way for a phone rep to check on it.

[gcw5]

If that’s true July is 15 weeks out from today — so much for being told it’s 6-8 weeks from the rep Abraham…. And even only 3 weeks from the other replier 🙁🙁

[gcw5]

Hi — I sure hope so because the other person just posted it won’t be until July 2025 which is 15 weeks away!!

[taxlady28]

Those checks used to get processed when there was a certain number of them to send.  The process may be different now.  You are approved so will get it at some point.