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Critter
Level 15
December 28, 2019

You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Live help is available M-F during normal business hours after tax season.

VolvoGirl
Level 15
December 28, 2019

Your tax return or your refund?  What year?  It's too early to file a 2019 return.