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"Can't file?" Do you mean the e-file is being rejected? You might be able to fix it and e-file successfully, so that needs to be tried first. But your fee was not for e-filing. The fee was to prepare a tax return. If it cannot be e-filed, you can still file it by mail. Your fee will not be refunded because you were unable to e-file. If you are not able to e-file you can still print, sign and mail the return.
You received an email that we cannot see that tells you why your tax return was rejected.
Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?
If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system. Try using zero instead.
If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
If that does not work and you still cannot e-file, then print, sign, and mail your tax return.
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