How do I contact customer service about a never received prepaid card ?

[Quavia20]

I had to update direct deposit info with irs. I didn’t get my stimulus payment either 

[Buzzyshark]

This is the way to do it. I just got a hold of a person. They are not busy whatsoever. Picked up right away. 

[Whatevery1]

They never answer, then cut you off if they do and my card was active in June but isn't now and I haven't requested any changes and can't reach anyone 

[Jennsmith2020]

Every time i try to login it says my account has been closed, I’d like to open it and put money on card.  Every time i call it tells me I can’t speak to specialist, what can i do to fix this??

[Skaminski 1]

I never received my turbo tax card

[AkinaLO]

Your Turbo Visa Debit Card should arrive in the mail within 5-10 business days.

If it has been longer than 5-10 business days, please contact Turbo Debit Visa Card support for assistance requesting a new card. 

Turbo Debit Card Contact Us 

[Rjben101]

How or did you get this resolved

[Rjben101]

I’ve tried every way I see to get anyone to help just get hung up the chat opens ask you for a question then after you ask it sits there for 5 min and says chat ended and never answers a thing this is getting so old so fast I’m not trying to have them operate on me just fix an atm error give me the employee log in and pw I’ll do it myself .  Hire me temporarily and then I’ll figure it out and I will help all these hundreds maybe thousands of people that you are to whatever to help turbo evidently is not a reference to the speed of your cust service department that’s for sure 

[AshleyLO]

@Rjben101 So that we can best assist you, what problem are you needing help with?

[porras6969]

I need to order a new card

[DoninGA]

---

@porras6969 wrote:

I need to order a new card

---

If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call  toll-free at (888) 285-4169.

[SteveSz2]

Hello,

I filed my 2021 return using TT desktop version eFile in early Oct-2022. The IRS said incorrect, but amended the amount. I still have not received the refund.

I spoke with the IRS who said it was not refunded to my bank account, but something called Green Dot - I have never requested this - The funds should be in my bank account.

Regardless, I HAVE NOT RECEIVED THE TAX REFUND!

HELP!!!!

Steve Szirmai

[Quavia20]

I’m so sorry your going through this. I can’t believe ppl are still going through this. If I were you I would set up a meeting with the irs directly and explain that you can’t get in contact with anyone from green dot. I went through this same thing and it was a hassle. I hope everything work out for you.

[DoninGA]

@SteveSz2 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228