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8 replies

Level 10
June 5, 2019

You can activate your Turbo Prepaid Visa® Card at the website below:

https://www.turboprepaidcard.com/



Level 3
February 2, 2020

That website don’t work and neither does the customer service number I’ve done called. This is bull**bleep** I have two thousand dollars on a TurboTax prepaid card and I don’t have access to it because I can’t get through on any website or customer support line to resolve the issue. 

Level 13
February 2, 2020

This TurboTax Help link will provide more informant on the temporary card. Click on I can’t access my Refund Advance temporary card.

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511.

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Level 3
February 2, 2020

That link sent me straight to the website and the customer service number that I’ve been calling for days and won’t let me through and the website won’t load. And it’s not the temporary card it’s the physical card that you get through the mail. 

CassLO
Level 11
February 22, 2020

When you Activate your card, you will also set up your pin on the app. 

Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2 (for a live agent), it will repeat a few times then you will get more options. 

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Level 2
February 24, 2020

How do I activate new card?

Level 12
February 24, 2020

Please click the link below for assistance with activating your Turbo Visa Debit Card.

 

https://turbodebitcard.intuit.com/

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Level 2
February 27, 2020

I've tried the app its sends me a verification code to my email but keeps sayi ng invalid code. I cant send to my phone bc it has my old number I've been on hold forever. How can activate this card if online options dont work

Critter
Level 15
February 27, 2020

If you are verifying online then you MUST keep the verification window open while you use a different window to check for the code ... if you close the first window the code will be invalid.   So open your email in a different window and toggle between them. 

Level 2
February 27, 2020

I did it that way never closed the window. Now its saying cant validate my card and I'm still on hold. Is this a real number and i did choose option 2.

Level 2
March 5, 2020

How am I able set up my card

Level 12
March 5, 2020

@Duke1517 You can activate your Turbo Visa by clicking the following link: https://turbodebitcard.intuit.com/ and clicking the bluish green Activate Card button in the top right corner.

Level 2
April 18, 2020

Because I can't retrieve my verificati code to activate on my phone

Critter
Level 15
April 18, 2020

Are you trying to activate from a phone ?   And you cannot see the code when it comes in at the same time ? 

 

If so try using a computer to activate the card so the phone is free to get the code ... or seek the help of a teenager 😉

 

Or try downloading the  Turbo Card App  instead ...