How did my refund get paid if I didn’t receive my money

[Cass0317]

If you are referring to a tax refund: What does the Where's My Refund? site show? If it shows "Refund Sent" I would check your refund method chosen. You can do that by following the directions below:

How do I review the federal refund method I chose after filing with TurboTax Online?

If it is a prior year tax return: How do I access my prior year return?

Or if you are referring to the Stimulus payment:  

•  Why Haven’t I Received My Second Stimulus Check?
• Get My Payment Frequently Asked Questions

[VolvoGirl]

What year?  It is too early to get the refund from 2020.  Are you asking about 2019?

Did you efile or mail your return? When? They didn't start opening the mail until June that was stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted?When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?