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See this TurboTax support FAQ for removing the pay with refund fee - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...
If for some reason the fee cannot be removed contact TurboTax support for assistance. Use the key words Billing Issues
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Since the option to pay with your refund is not offered if you have a balance due then have you already filed ? If so did the IRS keep your refund ? Have you gotten an email from the processing bank asking you to pay the TT fees ?
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