@ rmayvdizon wrote:
i have received confirmation email from turbo tax that my 2025 return was accepted. but i cannot access intuit turbo tax with my email. so i created an account, but i don't see any data of myself when in fact, i have filed jointly our taxes using turbo tax. i just want to get a copy of my return.
It's your 2024 return--not 2025. How did you prepare your 2024 return--was it prepared in Online TurboTax (web browser version) or desktop software? If prepared in Online TurboTax, and when you log in, if you see no evidence that your 2024 return has been filed, and it wants you to start one, then it sounds like you are not signing into the correct account.
Here's how to look for multiple accounts and regain access:
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.
