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Myionasarter
Level 1
Feb 16, 2020 1:18 AM UTC
Question

Help

They said it was returned can you help please

    5 replies

    JeanneLO
    Level 14
    Feb 16, 2020 2:08 AM UTC

    @Myionasarter  We're sorry, but your question is not clear. How can we help?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    gongyz
    Level 2
    Feb 19, 2020 5:22 PM UTC

    I just purchased the turbotax software from the Costco today, but I cannot open my file with the personal and self-employee tax software. Please help me.

     

     

    Yong

    DonnaLO
    DonnaLO
    Level 12
    Feb 19, 2020 5:35 PM UTC

    Here is information about installing the TurboTax Software for

     

    Windows: https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-windows/00/25934

     

    Mac: https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/26067

     

    If you continue to have problems please contact Technical Support using this form: 

     https://support.turbotax.intuit.com/contact/ 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    gongyz
    Level 2
    Feb 20, 2020 3:45 PM UTC

    Hey DonnaLO,

    Could you help me start my turbotax download with the license code and process my filings again? My phone [phone number removed].

    Thanks,

     

    Yong

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