turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Hello, the IRS sent me a letter to verify my identity, but I haven't received it. I verified my

Hello, the IRS sent me a letter to verify my identity, but I haven't received it. I verified my identity through ID.me, but it was not accepted. Since I am currently abroad, I cannot go to the branch. I mailed my 1040 and W2 forms five weeks ago but haven't heard anything back. I am unable to reach customer service at the IRS. Can anyone help with this?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
CatinaT1
Employee Tax Expert

Hello, the IRS sent me a letter to verify my identity, but I haven't received it. I verified my

Here is an FAQ about handling identity verification requests from the IRS.

 

Unfortunately there is nothing we can do in community to help you.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Hello, the IRS sent me a letter to verify my identity, but I haven't received it. I verified my

"I am currently abroad, "

When you return to US, you can visit nearest  TAC Taxpayer Assistance Center in person.

 

your IRS letter may allow you to verify online.

Getting past ID.me is not considered ID verification for tax filing.

 

@serhat1717 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question