Hello I haven’t receive my stimulus check and I wanted to know what does it mean when he say they look at me to the information that I have on file

[kamellis93]

What does it mean when I check my payment for my stemless it say we are looking into it because of some information that I have on file

[Texas Roger]

TurboTax gets no information about the status of refunds or stimulus payments.

See these Q&As for possible answers to your question: Get My Payment Frequently Asked Questions | Internal Revenue Service

Economic Impact Payment Information Center | Internal Revenue Service

The IRS has limited phone support but you can try calling them:

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.