Hello having problems getting to main menu… just see documents and tax home. Taxes are in ready to file status. Trying to do a 9465 -installment agreement request

[MoniqueLO_]

You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you. 

@cmstarnes1998 
 

[cmstarnes1998]

Hello and thanks. If I clear out the cookies is it only for the Turbo Tax or all others. Want to make sure I don’t do anything wrong. Thanks again 

[HeatherPLO]

It will typically be for everything, but most browsers will let you specify timeframes or even specific websites where you want to clear cache and cookies.  

@cmstarnes1998