🚩🚩Haven't received refund DDD 2/7🚩🚩

[Tmartin23]

This is my second tax season filing with turbo tax and it's been nerve racking. I filed my taxes 1/25 and it was accepted by the IRS 1/26. A few days later it was approved and processed and said I should receive it in my bank account 2/7. I filed married joint and I don't have any dependents and elected for turbo tax to deduct the fees for the full service from my tax return. This is where SBTPG comes into play because before I can receive the refund to my bank they have to deduct the fees for the full service. It is 2/24 and I still haven't received my refund. It shouldn't be this unorganized. Over the course of the weeks it's been finger pointing. What I know for sure is the irs sent out the funds to SBTPG and there saying that they haven't received funding from the irs. It's already hard enough to contact the IRS but when I did the representative showed me where I could see on my transcript where the issue the funds to SBTPG. The IRS did a trace and I found out yesterday that it was sent to SBTPG. SBTPG website has been so unreliable with constant glitches and lack of communication. It's just saying unfunded when that's not true. Contacting a representative with SBTPG is like playing the lottery you'll be grateful to get someone and all they recommended was to wait I have been waiting long enough. At this point TurboTax needs to act on my behalf due to it being a third party they use so I can get this issue resolved. I'm seeing everyone else with recent DDD and I still haven't received my refund. Can someone please assist me? 

[SForrestLO]

We have received reports on this and we are investigating it. In the meantime, please contact the IRS for information on your refund.


How do I contact the Internal Revenue Service (IRS)?

[Tmartin23]

I contacted the irs today they stated the funds were sent 2/7. @SForrestLO 

[CarissaM]

If the IRS states they have sent the refund over to TPG, then you will need to contact them on the status of the refund. You can contact them by clicking here. 

[Sarah87]

I’m experiencing the same issue. IRS websites shows the refund was sent. When I call the bank there is no trace of it. Where on the transcript can I find out if it has been sent to  SBTPG?

thank you

[Yojan9955]

I e-filed mine on 1/19 and got the approval of the federal and state on 1/27 I was supposed to get it on 2/19 or 2/21 which would be 21 days as expected but it’s been over a month, I called the IRS every single day choosing English and Spanish to see if someone could respond my call and the voicemail said in both languages “due to high volume of calls they can’t attend to mine”.

I was trying to check the status on its website and it can’t show my information. How can it be possible my brother got it at once and some people I know while I haven’t got it yet? And how knows if the tax season is ending while I don’t have anything yet, It’s unfair and unacceptable.

[SForrestLO]

This is normal. It can take anywhere from a few days to 3 weeks to update and show the status. The 21 days is just an estimated time frame. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated.

Since Turbo Tax will not have the status of your refund, continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

What does pending mean?
Please use this link to track your refund from the IRS.
Tax Season Refund Frequently Asked Questions

@Yojan9955

[Tmartin23]

It'll be on your account transcript with the code 846 it'll show the exact date it was issued. @Sarah87 

[Sarah87]

Thank you, it shows that it was sent on the 22nd but nothing in my account. I checked the SBTPG website and it shows unfunded. this is so frustrating

[CarissaM]

If it was sent over to TPG, you will need to wait for TPG to release the funds, and they will provide a direct deposit date once they do. @Sarah87

[Cagex11]

I know how you feel i filled mine in January 24

And then irs accepted it on 31 and it was sent to my bank on February 8 but I had fees so its went to stpg and they said the same thing this is crazy im going to different tax company next year I should of had my refund by now

[Tmartin23]

You still haven't received yours? @Cagex11 

[Cagex11]

Nope I have not and have tried to call stpg and then irs and the call gets hanged up on or its to busy from the irs and mine still says unfunded even after the update on the 24th

[Tmartin23]

Same except I got a hold of the IRS and they stated they sent it to SBTPG and last option would be to do a (trace) meaning they trace they amount if it wasn't spent they'll get it back and resend it . That process can take 120 days at the most. I tried call SBTPG and I was on the phone for 2 and half hours and it hung up. I was going to give it until Tuesday morning if I don't  receive it I'll just have to do that trace. Just very unfortunate we fell through the cracks like that. I definitely pay my fees upfront next time.  @Cagex11 

[Cagex11]

Yup I am going to do the same