Skip to main content
TurboTax
Community
TurboTax
TurboTax
K
kwillimsn
Level 2
March 31, 2020
Question

Haven’t received our refund. Status still “processing”

  • March 31, 2020
  • 1 reply
  • 10 views
It has been almost 2 months and my refund status is still “processing.” We did earn a child credit

1 reply

BrandiLO
BrandiLO
Level 14
April 1, 2020

TurboTax does not receive any updates on your return after it is transmitted to the IRS and accepted.  To get the most accurate date for your refund, please continue to go to Where's My Refund then click "check my refund status".  Since it's been longer than 21 days since you e-filed and your return was accepted, you'll have to speak directly to IRS to find out more about the delay. Please click here for contact information. 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
K
kwillimsnAuthor
Level 2
April 3, 2020

Due to the COVID situation the live telephone is currently down at the IRS. Is there another way to contact them?

K
KatrinaLO
Level 14
April 3, 2020

Here are the phone numbers that we have for the IRS. Please refer to the FAQ below to contact the IRS.

  • For individuals: 800-829-1040
  • For businesses: 800-829-4933
  • For those with hearing impairments: TTY/TDD 800-829-4059

To have an efficient call, here's what you need to prepare.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Explore your options
Terms & ConditionsAccessibility statement
Sitemap
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2026 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Security Certification of the TurboTax Online application has been performed by C-Level Security.

By accessing and using this page you agree to the Terms of Use.

About Cookies Manage cookies

TRUSTe nResult Certified e-File C-Level Security Certification
Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Copyright © Intuit Canada ULC, 2026. All rights reserved.

About Cookies Manage cookies

Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

© 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

À propos des témoins Gérer les témoins