How did you file? If you efiled, are you sure the state return was successfully efiled and accepted? At the time, did you get an email saying it was accepted?
Or did you choose to print and mail the return? If the latter, did you physically print, sign, date, and mail it? TurboTax does not mail it for you.
If you efiled, you can check the efile status to see if it was accepted. You can log into your online TurboTax account, and at the Tax Home scroll down to the section "Your Tax Returns & Documents." Choose tax year 2024. What does it show for the status of the state return?
If your state return was efiled and accepted (or if you printed and mailed it), have you tried using the Missouri refund lookup tool? Does it show up there? To use their tool, use the "Get Started" button at:
https://dor.mo.gov/taxation/return-status/
In the form be sure to select the correct tax year.
They probably won't let you change bank accounts, since that would bring up identity and security issues. The IRS won't allow it, but I don't know what Missouri's policy is. You'd have to discuss it with them. If you chose direct deposit, and if they attempted a deposit that failed, it would have gone back to Missouri DOR, who would normally have issued a check in the mail to the address on the return.
If you need to contact the Missouri Dept. of Revenue, here's how to do so. NOTE: Use their phone number to speak to someone or their secure form method to schedule a call. Regular email is NOT secure for sensitive tax info and personal info.
FAQ: How do I contact my state department of revenue?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...
