Hello mattanddaniellec!
Thank you for using TurboTax!
I do apologize, unfortunately our support staff are unable to track down, research, or expedite your refund, as tax refunds are handled by the government.
The IRS releases most refunds within 21 calendar days after the e-file has been accepted (received), not 21 days from the e-filing date. For mailed returns, allow 5-6 weeks from the postmark date.
Wait 24 hours after your federal return has been accepted before looking it up at Where's My Refund? See also Where's My Refund FAQs.
If you claimed Earned Income Credit or the Additional Child Tax Credit (ACTC) on my tax return
- By law, the IRS is required to hold EITC and ACTC refunds until February 15. However, taxpayers may not see those refunds until the week of February 27 - if there are no processing issues with the tax return and the taxpayer chose direct deposit.
- Where’s My Refund? will be updated on February 18 for the vast majority of early filers who claimed the Earned Income Tax Credit or the Additional Child Tax Credit. Before February 18, some taxpayers may see a projected deposit date or an intermittent message that the IRS is processing their return.
Here is a link to the IRS.gov FAQ section for your reference.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
This is the best possible information I can provide to you. Best regards and thank you again for using TurboTax!
