Has anyone else had issues with the irs because of TURBOTAX ???

[DoninGA]

Could you be more specific?  What issues are you referring to?

[dtipps1992]

An error was made from the turbo tax website when my taxes was sent in which was February 19th. Nothing has been sent or said from the irs nor can turbo tell me nothing …

[DoninGA]

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[DoninGA]

Did you e-file the tax return and was it rejected by the IRS?  If so, there are a dozen or more different reasons that the tax return would have been rejected.  You would have received an email from TurboTax when the federal tax return was rejected.  The email would have the rejection code and rejection message.

What does the email say?  

Or you can use the procedure in this TurboTax support FAQ for fixing a rejected tax return - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/fix-rejected-return/L5Kn9Ijk5...

[dtipps1992]

E-file yes an yes it was accepted on feb 19th.

Once it was accepted a error was kicked to the resolution department within the irs from turbo tax …..

[DoninGA]

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@dtipps1992 wrote:

E-file yes an yes it was accepted on feb 19th.

Once it was accepted a error was kicked to the resolution department within the irs from turbo tax …..

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Did you per chance have a Home Energy Credit on your tax return, for example solar panels installed?

We have seen other users post that their tax returns filed with the Home Energy Credit, in the same timeframe as your tax return, were sent to the IRS error resolution department.  And have indications the problem was with the IRS processes and not the tax return.

Have you contacted the IRS for the current status of your tax return and tax refund?

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.