turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Has anyone else had an issue with the IRS stating refund was sent over a week ago but the bank has no idea where it is?

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
Cynthiad66
Expert Alumni

Has anyone else had an issue with the IRS stating refund was sent over a week ago but the bank has no idea where it is?

Yes, there have been some instances of refunds taking a while to reach the bank.  However, you may want to verify that your routing and bank account information was entered accurately on your return.  If not, you will ultimately receive your refund by Check in the Mail.

 

You can view/print your return to verify your bank information.

 

When you print a copy of your return, we include everything that was sent to the government, plus extra documentation and calculation worksheets.

However, the printout won't include copies of the entry forms you got in the mail, such as W-2s or 1099s. If you need copies of those, contact whoever issued them originally.

To print your return

TurboTax Online

To get a copy of your 2023 tax return that you filed this year, sign in to the account you used to file this year's taxes, and either:

 

  • Select Preview or print returns if your return has been accepted, or
  • Select Your tax returns & documents to expand it if needed and select Download/print return (PDF).

TurboTax Desktop

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Has anyone else had an issue with the IRS stating refund was sent over a week ago but the bank has no idea where it is?

Did you choose "refund processing?"   Did you choose to have your TurboTax fees deducted from your federal refund?

 

if you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

 

 

When you choose "refund processing"   TurboTax gets its fees when the IRS releases your refund.  Your refund goes to the third party bank.  The bank takes out your fees and then that bank sends the rest of the refund to you.

 

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

 

 

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies