Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
Reihanna23
New Member

Got an email from turbo tax stating my direct deposit info was wrong and that I would be getting a check in the mail that's been over twenty days ago?

 
2 Replies
DoninGA
Level 15

Got an email from turbo tax stating my direct deposit info was wrong and that I would be getting a check in the mail that's been over twenty days ago?

TurboTax would not know the status of any type of tax refund.

How do you know the email was from TurboTax?

 

Critter-3
Level 15

Got an email from turbo tax stating my direct deposit info was wrong and that I would be getting a check in the mail that's been over twenty days ago?

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Dynamic AdsDynamic Ads
Privacy Settings
v