@ danganhnguyet1983 asked: "Good morning I can’t seem to find my 1040 form in Document in TurboTax app. Will you pls help me how to find it Thank you and best regards"
There's some missing information in your question, so we have to guess a bit. I don't even know for sure what product you are using. I'm going to assume you're using the mobile app, but if the following is not your issue, then you need to explain more.
What product are you referring to as "TurboTax app?" is that the mobile app, desktop app, or Online TurboTax? And what tax year--the current tax year 2024? And if so, have you already filed the 2024 return?
If using the mobile app, you can also use your Online TurboTax account in a browser. I don't use the mobile app, but here's how to find a 2024 return in Online TurboTax. When you log into Online TurboTax, do not use the Documents tab that is in the left menu column. Instead follow the steps below:
NOTE: If you log into Online TurboTax, and there's no evidence that you started or filed a 2024 return, and it's acting like it wants you to start one, then you are likely in the wrong account. If that's what you are experiencing, we can tell you how to look for multiple online accounts.
Log in, and if you've already started or filed a 2024 return in that account, then it may already open at the Tax Home. If not, click the Tax Home tab in the left column menu. Do not use the Documents tab. At the Tax Home scroll way down and expand the section "Your Tax Returns & Documents." Choose 2024, if necessary. If the 2024 returns are not there, see the steps below.
If you do all that (i.e., if it's not in Online TurboTax, and it's asking you to start one), then here's how to look for multiple accounts:
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.
