I completed my California state tax refund on January 30th and efiled. Why is it still have pending status throughTurboTax?

[latina_diva619]

Just re-filed and holding my breath it works this time. 😰

[cangeles1688]

yeah i just spoke to a rep. and refiled mine also. i’m sure there are tons of people getting the rejection 

[Carpam30]

Hello,

The glitch has been fixed.  Turbo tax returned my State with the below message:

Let's take a look at your return

Description of error:

We've identified a potential issue in your California return due to an error in our software.

[elduderino1971]

The rep I spoke to was kinda clueless about it but he was nice at least and did call me back exactly when they said he would. So at least there's that.  This forum was more helpful than anything.  Good luck to all here. 

[meerkat]

Hate those kind but clueless.   You want to reject the BS flatly but due to the kindness, you waste time hanging around but know it will go nowhere.

[TheRealTax2]

Rejected and refiled. Saved me an amended return so I'm happy. Now if TT would update the 1040-x for amended returns. It says the IRS is not ready for 1040-x yet and the forms have not been released. Guess I'll need to check back later.

[philgd209]

How did you guys get this fixed. I have been talking to rep and they have no clue how fix. But looks like you reps are fixing it...

[Jaydavis226]

Had nothing to do with California had to do with TurboTax. Their software wasn’t up-to-date and I actually TurboTax took responsibility for the mistake

[runtimelogic]

I actually had a different issue than everyone else initially with the return being rejected due to a TurboTax error with form 3849 - the Premium Assistance Subsidy.  The funny thing is I'm not eligible for any PAS either Federally or through CA, but since I filled out the Federal 1095-A Health Insurance Marketplace statement TT insisted I file form 3849 with the state (I tried removing it so I could file but it would just reappear).  The fix they said was to wait for a 2/18/21 software update and then refile, which I did early this morning.

I then got a second rejection, but this time it was for the same reason people have been seeing today -- potential deductions that might have been missed.  So it does appear that this was an auto-rejection for any pending CA efiles to allow people to make adjustments.  None of these deductions apply to me, so I just resubmitted it.  We will see if it "takes" this time.  Seems like an additional email to customers about these auto-rejections (if that's what this is) and better explaining the situation would have been helpful.

[sdferri]

After emailing the CEO yesterday (upon the recommendation of folks here) and getting a "personal" response this morning -- lo and behold-- at 3pm I got an email that my state tax return was REJECTED because of a TT software glitch.   They walked me through the process of clicking a few things to re-file.  We will see if it's really fixed.   Regardless, I will most definitely NOT use TT again next year.  This is my 20th year using their services, and every year it gets worse.    

[Tyates1]

I submitted my CA state return, along with my Fed two days ago. Got an almost immediate acceptance from the Fed but not the state. Today I got a notice the state rejected my return. TurboTax said the reason was an error with their (TurboTax) software. They told me to update the software and resubmit, which I did. Now I will see if it’s accepted. 

[Joshpatch81]

Got this message and refiled. Hoping it works this time. 

[loo1995]

Have absolutely no idea what happened.......I received a CA rejection notice like many others; did not have any corrections to make and resubmitted.....hopefully, it will be accepted

[Bwbos31]

I e-filed early prior to the 12th of Feb, on the 12th TT sent my e-file to Fed and State (CA). Fed was accepted, CA stayed in Pending for a week until it was just rejected. I then used TT fix the issue feature, resubmitted and 30min later got an email that CA rejected the e-file again. Something is going on here and I agree, it seems to be affecting people that had prepared their e-file earlier than the 12th and it sat in the TT queue to be sent out. Very frustrating 

[Anonymous]

Update and hopefully this is the last one! 🙏

So was on the phone this morning with FTB and they have been inundated with calls from Turbo Tax and stated that something was going on the TTax software and suggested I give it a week. I replied OK. Then after reading all these posts about CA e-File rejections I decided to call TTax support. Had a great conversation with the specialist, we walked through my return. I added the Tax Prep deduction as advised by several posts, then stepped through everything else. BTW, received that W2-C notices, that we ignored. When we got to the end I still did not have the option to refile. We chatted about other issues, she did some research, found that my file was sent and told me to give it a few days. We parted ways and no sooner than I hung up, I received an email that my e-File was rejected. I followed the instructions per verbatim and was able to refile! Within minutes I received a transformation confirmation email and a confirmation receipt in the final steps tab. Yay! However, to my dismay Check e-File status in TTax is still showing that big fat red Rejected status with a prompt to Fix My Errors prompt. Hold the phone just received another Rejection text and email! Stepped through it again. Didn't get the W2-C message this time. Received the 'You Returns Have Been Sent' (eventho just the State Return was sent). Received another confirmation email and now I wait...will or will it not be rejected this time.  When to the Check e-File Status tab and it says Pending! So far so good. Fingers crossed, while SMDH!  Maybe this won't be my last update! 😑