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2 Replies

I have not received my tax refund

What does the IRS website say?
CassandraLO
Intuit Alumni

I have not received my tax refund

For the most up-to-date information regarding the status of your tax return and a specific date of when to expect your refund, please visit the IRS Where's My Refund? site. Unfortunately, once your return is accepted, the IRS does not send updates to TurboTax. If your return was accepted less than 21 days ago, hang in there. It can take anywhere from a few days to 3 weeks to go from acceptance to approval. 

Here is the general timeline of e-filed returns:

Transmission > Acceptance > Processing > Approval > Refund

Please see the TurboTax FAQ below for additional information.

If you are concerned, you can contact the IRS directly if it's past 21 days.

To contact the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Why do some refunds take longer than others?
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