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Maybe because the forms were not available yet. As of today, this form has been available for both e-file and paper-file. Make sure to update your program and try again. Check forms update: Forms availability
To enter the Form 8938, here are the steps:
If you live in the US and meet one of the following criteria, you would need to file a Form 8938.
For more information, click here: https://www.irs.gov/businesses/comparison-of-form-8938-and-fbar-requirements
This is a software issue. I am using the online version, so no updating would be necessary. I and others have reported it but it has not yet been resolved. The data entry fields are live but the information disappears when you get to the document review section. If you go back to the 8938 section, all data entered is gone.
The customer service person I talked to signed me up to receive emails when the issue was resolved. I received an email for a completely unrelated error for a different form.
This needs to be resolved. I have used TurboTax for a decade, but the difficulty in getting this resolved might make this year my last.
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