This is a software issue. I am using the online version, so no updating would be necessary. I and others have reported it but it has not yet been resolved. The data entry fields are live but the information disappears when you get to the document review section. If you go back to the 8938 section, all data entered is gone.
The customer service person I talked to signed me up to receive emails when the issue was resolved. I received an email for a completely unrelated error for a different form.
This needs to be resolved. I have used TurboTax for a decade, but the difficulty in getting this resolved might make this year my last.
