Filed 2024 Extension - Never Received Return

[guadamac]

I filed for an extension for the first time on my taxes last year. After filing, I never got a confirmation message that my taxes were officially filed. I'm unable to see the status of my return on turbotax - only my extension is accessible on my documents. I also never received my return. However, on my account it does show that I paid for the turbotax services on the day I filed. 

Has this happened to anyone before? How can I resolve this?

[DoninGA]

An extension request using IRS Form 4868 does not file your 2024 tax return.  That was only requesting an additional 6 months to file the 2024 tax return.  You could have filed the 2024 tax return at any time on or before October 15. 2025.

To complete and file a 2024 tax return, started with the online editions, you will need to download the 2024 tax data file.  Then you will need to purchase, download and install on a personal computer, Windows or Mac, one of the 2024 desktop editions.  Once installed you need to open the 2024 tax data file you downloaded by clicking on File and then on Open Tax Return.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download .tax file

To complete and file a 2024 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2024 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2024 tax return can only be printed and mailed, it cannot be e-filed using TurboTax.

[xmasbaby0]

Filing an extension request and paying your TurboTax fees did not file your tax return.   Did you ever actually go back and go through all of the steps in the FILE section to e-file the tax return?  E-filing for a 2024 return has been closed permanently since October er 2025, so if you did not file the tax return, you will need to print it, sign and date it in ink, and mail it in now in 2026.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 You will be able to access the 2024 return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.

Start a 2025  return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

Online tax preparation and e-filing for 2024  returns is now permanently closed. 

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2024 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-retu...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.