Federal return rejected for 3rd year in a row

[steverickenbacher1157]

This is my 3rd year using turbo tax and the 3rd year my tax return has been rejected.  Same error every year - IND-032-04 "SpousesPriorYearPin" or "SpousePriorYearAGIAmt" in the return header must match the e-file database.  We file joint returns so I know the AGI is correct.  I tried 5 different things last year and nothing worked.  My wife has a different last name from me and my last name is very long.  So I have truncated my wife's first name to be just her initial. I was hoping this will work this year but it didn't. 

I need a refund for the $25.24 charged to my account for state efile fees as the state was rejected as well 

[KatrinaLO]

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[steverickenbacher1157]

Special thanks to Dorothy T (Turbo Tax Support Staff) who took a genuine interest in my issue and was able to resolve it.  I don't understand why this worked but Dorothy had me put $0 as my wife's prior year AGI and it worked.  Seems odd that $0 works and the actual AGI kicks back an error but for the first time in 3 years my return was successfully e-filed.