Federal return accepted but IRS says it's not there

[debra wideman]

I filed my federal tax April 15 2020. I still haven't received my return. Turbo tax got there money. And I haven't got stimulas because of it either.

[debra wideman]

I filed my federal taxes thru Turbo tax  April 15,  2020. I still have not received my return. Turbo tax got there money from my account overdraw account had overdraft fees and account was closed because of that. And also I have not been paid for that. And I haven't recieved any stimulas checks believed to be because of my return.

[Critter-3]

If you did not get either of the first 2 stimulus payments in advance you can apply for the credit on the 2020 return you file now.  

Only the IRS controls when and if a tax refund is Approved and Sent.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

Then press 4 for all other inquiries.

It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[ChondelLO]

Please visit the IRS Operations During Covid-19 Help article for information regarding 2020 tax return timing. The TurboTax Help article below is also very helpful with questions regarding stimulus payments.

How will the third stimulus impact me? - TurboTax