Fed refund

[Santosmatthew]

TurboTax charge me for a self-employed refund I am not self-employed I had a W-2

[xmasbaby0]

Did you use the Self-Employed software?  Did you actually file your return already?  If you did not file it yet, you could switch to a less expensive version.  If you already e-filed or printed and mailed, you can ask customer support for help, but do not count on getting your fee reduced since you already used the software.  (Like eating a steak in a restaurant and telling the server after you ate it " I wish I had only ordered a burger.")

If you did not pay or register (or file):

CLEAR AND START OVER

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 

[xmasbaby0]

If you did NOT file yet:

If you qualify to use it, there is another full-featured free version of the software:

Try Free File: 

You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit

https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

• https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

Note:  If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.   

Online Deluxe $60  State software $50

Or—-Use this IRS site for other ways to file for free

https://apps.irs.gov/app/freeFile/